Delivery & Returns

DO YOU SHIP WORLDWIDE?

You bet! We ship worldwide. We have partnered with USPS to deliver all over the world. So no matter where you are, we will be shipping to your country!

RETURNS:

If you're not happy with your item, please get in touch so we can discuss the issue and either send a replacement product or refund. Please don't hesitate to contact us for an issue. We believe that our customers make our business worth running and we promise to solve your issue. 

SHIPPING TIMES:

International shipping times are :
- 15-22 days for USA / Canada.
- 15-25 days for Europe / Australia

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Items purchased may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.  

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product.  Please list alternative options on the return form if you prefer a direct exchange.  

Unfortunately, we are not able to accept backorders at this time.

*If a product is marked as sale, that voids the standard return policy.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect everytime!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.

We thank you for understanding this policy!

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.  

If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact support@oreliostore.com if you have additional questions.

INCORRECT ADDRESS:

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your item(s) have not been dispatched.